Social Media Management

Create SOMETHING OUT OF NOTHING.

DarkMatter offers creative and strategic solutions to social media marketing. Our experienced strategists understand the ins and outs of socials and can position your brand to appeal to your target customer where they spend most of their time. With integrated strategies that fit right into your overarching marketing objectives, beautifully thought out content, as well as community management of your social media accounts, you can rest assured that you’ll be on top of your customers’ minds.

 

Build an engaged community

Your social media accounts shouldn’t just be one way communication. We make your customers feel heard. Our best-in-class community management services always allow customers to feel cared for and build a loyal community around your brand. Our community management services will ensure:

 

  • Increased brand loyalty
  • Better brand perception
  • High engagement rates
  • Real-time customer support
  • Increased User-Generated Content

 

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Social media strategy

Content is king, especially when it comes to social media platforms today. Finding the perfect execution of strategy through creative means is the secret sauce to building memorable social media campaigns that drive results. Our creative team conceptualises content that will exceed expectations and leave a lasting impression.

 

  • Creation of high-quality content
  • Highly targeted promotions
    Guide audience through the
  • customer journey
  • Generate new leads
  • Gain traffic to your website from socials

 

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frequently asked questions

Social Media Marketing involves using social media platforms such as Facebook, Twitter, and Instagram to promote products or services. It can include organic posts, paid advertising, or influencer marketing.

Email Marketing involves sending promotional messages or newsletters to a list of subscribers via email. It can be used to promote products or services, share company news, or build customer relationships.

Content Marketing involves creating and sharing valuable content such as blog posts, videos, or infographics to attract and engage a target audience. It can help to establish a brand as an authority in their industry and drive website traffic.

Affiliate Marketing involves partnering with other businesses or individuals to promote products or services in exchange for a commission on sales. This can be done through affiliate networks or individual partnerships.
Influencer marketing involves partnering with individuals who have a large following on social media to promote products or services. It can be an effective way to reach a target audience and build brand awareness.

Social proof is a psychological phenomenon where people are influenced by the actions and opinions of others. In digital marketing, social proof can be used to build trust and credibility with potential customers through customer reviews, ratings, and testimonials.

A buyer persona is a fictional representation of a business’s ideal customer. It includes demographic information, interests, and behaviors, and is used to guide digital marketing strategies and tactics.

An email open rate is the percentage of recipients who open an email that was sent as part of an email marketing campaign. Open rates can be used to measure the effectiveness of email subject lines and content.

A content calendar is a schedule that outlines the topics, formats, and publishing dates for a website or digital marketing campaign. It helps to ensure that content is published regularly and is aligned with business goals and objectives.

A social media engagement rate is the percentage of followers who interact with a social media post, such as by liking, commenting, or sharing. Social media engagement rates can be used to measure the effectiveness of social media content.

Customer lifetime value is the total amount of money that a customer is expected to spend on a business’s products or services over the course of their relationship. Customer lifetime value is an important metric in digital marketing because it can help to guide customer acquisition and retention strategies.

A social media influencer is an individual who has a large following on social media and who can influence the opinions and behaviors of their followers. Social media influencers can be used in digital marketing to promote products or services and to build brand awareness.

  1. Not having a social media strategy. Before you start using social media, it’s important to have a strategy in place. This should include your goals, target audience, and content calendar.
  2. Not posting regularly. One of the biggest mistakes businesses make is not posting regularly on social media. If you don’t post regularly, your audience will forget about you.
  3. Not engaging with your audience. Social media is a two-way street. You need to engage with your audience if you want to build relationships and drive sales.
  4. Not using the right content. The content you post on social media should be relevant to your audience and engaging. If you’re not sure what to post, try using a social media scheduling tool to help you plan your content.
  5. Not tracking your results. It’s important to track your results so that you can see what’s working and what’s not. This will help you optimize your social media marketing campaigns and get more out of your investment.


Here are some additional tips for avoiding common social media marketing mistakes:

  • Set goals. What do you want to achieve with your social media marketing efforts? Do you want to increase brand awareness, generate leads, or drive sales? Once you know your goals, you can tailor your content and strategy accordingly.
  • Know your audience. Who are you trying to reach with your social media marketing? What are their interests? What kind of content do they like? Once you know your audience, you can tailor your content to appeal to them.
  • Be consistent. Post regularly and schedule your posts in advance so that you don’t forget.
  • Engage with your audience. Respond to comments and questions, and participate in conversations.
  • Use the right tools. There are several social media marketing tools available that can help you automate tasks, track your results, and more.
  • Be patient. It takes time to build a following and see results from your social media marketing efforts. Don’t get discouraged if you don’t see results immediately. Just keep at it and you’ll eventually see your efforts pay off.

Local is lekker. When creating social media content for South African brands, it’s important to keep this in mind. Find out what makes your customers tick and align your posts with that. For example, if your audience consists of entrepreneurs from Johannesburg who are between the ages of 24 to 34, you’ll want to appeal to them by keeping your posts Mzansi-fresh and on-trend. You could do this by showcasing popular hotspots in the area filled with young business people.

Here are a few more tips for creating engaging social media content for South African brands:

  • Use high-quality visuals. South Africans love beautiful imagery, so make sure your posts are visually appealing.
  • Use local language and references. This will help you connect with your audience on a deeper level.
  • Be authentic and genuine. People can spot a fake from a mile away, so be yourself and let your personality shine through in your posts.
  • Be consistent. Post regularly and on a schedule so that your audience knows when to expect new content.
  • Engage with your audience. Respond to comments and questions, and participate in conversations.

Organic social media marketing is like a garden. You need to plant the seeds (your content) and water them (with engagement) in order to grow a healthy following. It takes time and effort, but it’s the most sustainable way to build a strong social media presence.

Paid social media marketing is like fertilizer. It can help your content grow faster, but it’s not a long-term solution. If you don’t continue to water your garden, your plants will eventually die.

The best way to use social media marketing is to combine organic and paid strategies. This will give you the best of both worlds: sustainability and growth.

Here are some tips for using organic social media marketing:

  • Create a social media strategy. What are your goals? Who is your target audience? What content will you post?
  • Create high-quality content. Your content should be relevant, informative, and engaging.
  • Post regularly. The more you post, the more likely you are to be seen by your target audience.
  • Engage with your audience. Respond to comments and questions, and participate in conversations.
  • Use social media analytics. Track your results so that you can see what’s working and what’s not.

Here are some tips for using paid social media marketing:

  • Target your audience. Make sure your ads are seen by people who are interested in what you have to offer.
  • Use relevant keywords. When you create your ad campaigns, make sure to use relevant keywords so that your ads will show up when people search for those terms.
  • Track your results. It’s important to track the results of your paid social media campaigns so that you can see what’s working and what’s not. This will help you optimize your campaigns and get more out of your investment.

Digital Marketing Agency specialising in Social Media Management for your Brand.

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